General Information

 

Please find below general information about Acacia Place.

1. Building Portal – BuildingLink
It is s a requirement that all residents by registered on the online building portal.
Please visit www.acaciaplace.com.au.

To sign up:
Step 1: Click on ‘New Resident’ tab
Step 2: Fill in the required fields and submit.

Once submitted, a user profile will be created and login details will be sent to your nominated address.
Download the BuildingLINK resident App to track your deliveries, send messages to Building Management and book amenities within your building.

2. Building Management – The Hub – 3 Acacia Place
Looking to speak with a member of staff?
Need to pick up a package?

Resident Relations is available from 7am-11pm – Monday to Friday.
All parcels and key transactions are processed at The Hub and same day deliveries are available for collection from 4pm. See package deliveries for more information.

3. Moves
Moves must be booked at least 48 hours in advance.
Booking slots are available:
Monday to Friday – Slot 1 (10am to 1pm), Slot 2 (1pm to 4pm)

All goods and furniture occur via the basement car park levels.t
Goods and furniture must not move through the front building ground lobbies.
Vehicles greater than 2m in height must park in the loading bay.
The Loading bay has a height limit of 4m.

Ferry Vehicle
A ferry vehicle is available to transport items from the loading bay to the lift lobby.
This is most  relevant for Haven and Sanctuary residents.
A hire fee of $70 applies. Payment is made via Buildinglink. Go to payments/Add new
payment/Select ferry vehicle. Credit card details are required.

Loading Bay
On the day of their move please instruct your moving vehicle to park in the loading bay at the
entrance to the basement carpark and then inform Building Management.

4. Connection of Utility Services
Please visit the Services Page on this website to arrange accounts and connection of your electricity,
gas & water services. Information on the connection of Foxtel and Internet (NBN) services is also
provided.

The embedded services at Acacia Place are as follows:
Electricity – WINConnect– 1300 791 970 – www.winconnect.com.au
Hot Water (Gas) – ORIGIN ENERGY – 132 461 – www.orginenergy.com.au
Water – CITY WEST WATER – 131 691 – www.citywestwater.com.au

5. Foxtel/TV Connection
Please note that Free-To-Air television transmissions arrive to Acacia Place apartments via the Foxtel
connections. You will require an F – RF cable to connect your television to the building. You do not
require a Foxtel account to use the Free-to-Air service.

6. Free Wi-Fi
Free Wi-Fi is available in the all lobbies and Residential Rooftop areas. Please ask for these
passwords.

7. Package Deliveries
Building Management can accept delivery of letters and parcels on your behalf which require a signature.
A parcel notification text will be sent to your mobile once your parcel has been processed by staff.
Your parcel is not ready for collection until you have received this notification.

Note- no deliveries of mattresses, large items (TV’s etc) or furniture will be accepted as a package.
The courier company will be told to take the item back and the tenant be present for its delivery. For
delivery of these items, please book a move in slot through BuildingLink and ensure you are home to
accept the delivery.

8. Delivery of Large Items
Please advise Building Management to arrange delivery of large items. A large item includes
furniture, goods, equipment and any item which cannot be carried safely by one person.

9. Gym Use
Residents must be inducted by one of our personal trainers in order to use the gym. Please contact
Maurico Panizo on 0434 251 369 or www.collectivesports.com.
Gym inductions cost $35 per person and is paid directly to the trainer.

10. Car spaces & Storage Cages
The locations of your car space & storage cage should have been provided to residents either
through an owner’s settlement pack, or from a tenant’s real estate agent.

11. Bicycle Storage Rooms
To arrange access to the bike storage rooms, please email your request to info@acaciaplace.com.au.
Please note that spaces are limited.

12. Owners Corporation Rules
Please remember that as a resident of Acacia Place, you have agreed to abide by the following rules:
▪ No washing on balconies
▪ No items to be stored in carparks, unless placed in provided storage cages.
▪ Oil stains from vehicles will be cleaned by the owner of the car space
▪ No alcohol is to be taken into or consumed in the pool & spa areas

The full listing of the Owners Corporation Rules is available on your buildings portal.

13. Issue with your Apartment
If you find an issue/defect within your apartment, please instruct your Property Manager to submit
this via the portal. Building Management are not responsible for any maintenance or defects within
an individual apartment.

14. Issue with Common Areas
Issue within the common area of your building or in general around Acacia Place, please register via
the ‘My Repair requests’ Tab on your Buildinglink portal.

15. Staff Hours and Duties
There are 4 full time staff at Acacia Place Monday to Friday and limited staffing on weekends.
All staff are located at ‘The Hub’@ 3 Acacia Place.

Building Manager
The Building Manager oversees the entire complex and its major projects, asset management, essential services and Owners Corporation.
He is available by appointment only Monday to Friday 7am-4pm

Resident Relations
Resident Relations is here for all your queries from moving in/out, functions, key orders, remote issues, finding your way around.
All queries should be sent to info@acaciaplace.com.au – 0427 003 404 and Resident Relations will filter your request to those who can assist.

Operations
Operations oversee the day to day running of the buildings and maintenance programs.
They will conduct your move in/out walk through’s, send breach notifications and be seen
around the complex completing minor repairs and condition report.

Weekend and Night Management
We have a great team who assist on nights and weekends to ensure Acacia Place runs smoothly.
Sunday-Thursday- 5pm-11:30pm
Friday and Saturday- 6pm-2am
Saturday and Sunday- 9:30am-6pm

Further Information
For further assistance contact info@acaciaplace.com.au

16. Apartment Keys

Eden Apartment Keys Supplier
Unregistered key system.
Apartments can get keys cut at local key-cutter.
Preferred key-cutter located at :
https://www.vicgardenssc.com.au/stores/the-shoe-and-key-doctor

Haven Apartment Keys Supplier
Wynns Locksmiths supply door keys for Haven Apartment lots.
Please note this is a registered key and identification will be required.

Wynns Locksmiths
www.wynnslocksmiths.com.au
9495 1122
stevepok@wynnslocksmiths.com.au

Sanctuary Apartment Keys and locks Supplier
Mantick Security supply door keys for Haven Apartment lots.
Please note this is a registered key and identification will be required.

Matnick Security
http://www.matnicksecurity.com.au/
(03) 9300 8899
info@matnicksecurity.com.au